TapeAgents

ServiceNow's framework built around the Tape: a structured, replayable log of the agent session that drives reasoning, debugging, evaluation, and even fine-tuning data extraction across the agent lifecycle.

View source on GitHub

Key takeaways

• 01

  A structured session log ('tape') unifies replay, eval, and training data

• 02

  Resumability falls out of making the log the source of truth

Flows built on this research

Agent QA & Security

Audit Trails for Tool Calls

Record an immutable, queryable trail of every action your agent takes - who, what, when, why, and outcome - for security and accountability.

4 steps · 60-90 minutes

Agent Architecture

Error Recovery and Retry Policy for the Agent Loop

Design the retry, backoff, and give-up behavior that separates production agents from demos that loop forever.

4 steps · 60-90 minutes

Agent QA & Security

Incident Response Runbook for Agent Mishaps

Prepare for the day your agent does damage: detection, containment, rollback, investigation, and prevention - written before you need it.

4 steps · 60-90 minutes